Richard Chambers, 11 July 2022
We are living in a world where frustration and confrontation borne out of resentment, mistrust and anger have become commonplace. It feels like the days are gone when people could agreeably disagree. I fear that civility is endangered behavior, and the art of tact and diplomacy is no longer valued when communicating.
Things are not as bad in the workplace as they are in society in general, but some organizational cultures are beginning to emulate society. As internal auditors, we must remember that to influence positive change, we must bring constructive conversation to bear. We must never lose sight of the art of tact and diplomacy when communicating.